Service from the Heart

When it comes to service, Ascott International takes the matter to heart. As the largest global serviced residence operator in Asia Pacific, Europe and the Gulf Region, we are industry leaders in understanding and supporting our guests in their lifestyle choices and aspirations as they work and live around the world.

The Ascott Heartware philosophy is a promise to deliver uncompromising service to all residents in every one of our properties. Our efficient, discreet and personalised service has won the accolades of many guests, encouraging us to continue to set the bar even higher.

Every staff member is carefully selected and trained. They know intuitively when to step forward to offer assistance and when to work their magic in the background. We know it's important to give our guests the space to feel comfortable and relaxed, yet to be discreetly available whenever required.

Naturally, you want to feel completely safe when you visit a new city. Somerset Serviced Residence provides 24-hour state-of-the-art security surveillance in all of its properties.